Services and Hearing Aids | Hearing Insights Cymru

This information was last updated in August 2026. Services, brands, and information may change

What are hearing Aids?

Hearing aids are small electronic devices designed to help people with hearing loss hear sounds and speech more clearly. They usually have three main parts:

Microphone – picks up sounds from the environment.
Amplifier/processor – processes and adjusts the sound.
Receiver (speaker) – sends the adjusted sound into the ear.

In practice, sound travels from the microphone to the processor, which amplifies it for the receiver.

However, different brands of hearing aids are capable of different things, so it is important to choose the right brand and service.

It is very important to note that hearing aids are just that: an aid. Not a cure. They help to make sounds clearer for people with hearing loss. They do not fix hearing loss.

It is also important to know that hearing aids are not the only treatment. However, this site is focused on hearing aids. If you are looking for another treatment or are considering hearing aids, seek medical advice or speak to your GP.

What Are The Different Hearing Aid Brands Available In South Wales?

What Services Provide These Brands And Are Available In South Wales?

Service	Locations / coverage	Hearing-aid brands available
Hearing Wales - Cardiff	Cardiff, Swansea, Mumbles and other Welsh locations	Phonak, Oticon, Widex, Signia, ReSound, Unitron, Starkey
Boots Hearingcare	Multiple locations across South Wales, including Cardiff and surrounding areas	Phonak, AudioNova, Starkey
Specsavers Audiology	Multiple locations across South Wales, including Cardiff, Newport, Swansea and Caerphilly	Signia, Phonak, GN technology and Specsavers Advance
Hearing Wales - Swansea	Swansea and surrounding areas, with some home visits across South Wales	Phonak, Oticon, Widex, Signia, Unitron, plus other brands including ReSound and Starkey through the wider service
Viney Hearing Care Ltd	Cardiff and Swansea	Widex, ReSound, Starkey, Oticon, Phonak
BestHear	Clinics in Swansea and Pontyclun, plus wider South Wales home visits	Phonak, ReSound, Oticon, Signia, Widex, Starkey
C J Audiology Limited	Cardiff	Brand availability should be confirmed directly with the clinic
Audiology Associates Ltd	Cardiff, Ebbw Vale and Merthyr Tydfil	Brand availability should be confirmed directly with the clinic
Amplify Hearing at Monnow Eye Care	Monmouth	ReSound, Starkey, Widex, Oticon, Signia, Phonak
Aderyn Hearing	Swansea	An independent provider offering major brands, including Oticon, Phonak, Unitron and Starkey, with other brands also available

These services listed in this table are independent/private practices. The NHS is also a useful service for hearing care that provides hearing aids. However, the NHS provides suitable hearing aids based on clinical needs, so there will not be much choice in brand. Although the NHS does provide audiology and hearing-aid services in South Wales, through local health boards, including:

Aneurin Bevan University Health Board – covering areas such as Newport and Monmouthshire

Cardiff and Vale University Health Board

Cwm Taf Morgannwg University Health Board

Swansea Bay University Health Board

What will hearing-care services generally do?

Hearing-care services typically provide a range of support for people who are experiencing hearing difficulties. This usually begins with a hearing assessment, where a hearing-care professional tests the person’s hearing and explains the results. They may also examine the ears to check for problems such as earwax or other visible issues.

If hearing loss is identified, the service may discuss suitable treatment or management options. Private hearing-care providers can often recommend and supply hearing aids from different manufacturers, depending on the person’s hearing needs and preferences. They will usually fit and programme the hearing aids, as well as explain how to use, clean and care for them.

Most services also provide follow-up appointments and ongoing aftercare. This may include adjusting the hearing aids, carrying out maintenance or repairs, and providing advice if the person’s hearing needs change. Some services may also offer earwax removal and recommend additional assistive listening devices, such as remote microphones or TV listening accessories.

Below is what makes each of the services listed unique as hearing care services.

Please see the links above the table for more information on your desired service.

Hearing Wales - Cardiff/Swansea

What makes Hearing Wales Cardiff/Swansea unique is its combination of independent, personalised hearing care and a wide choice of hearing-aid technology. Because it is not tied to one manufacturer, its audiologists can recommend hearing aids from a range of major brands based on the individual’s hearing loss, lifestyle, preferences and budget. The Cardiff service also offers free hearing tests, microsuction earwax removal, hearing-aid fitting, servicing, repairs and ongoing aftercare, as well as home visits for people who may find it difficult to travel to the clinic. Hearing Wales also states that its audiologists are HCPC-registered, and the service emphasises a friendly, no-pressure approach with long-term support

Boots Hearingcare

Boots Hearingcare is unique because it combines specialist hearing care with the convenience of being part of the wider Boots network, giving people access to hearing services through familiar high-street locations.

More specifically, Boots Hearingcare stands out for the range of support it provides alongside hearing aids. It offers free hearing tests and ear-health checks, with more detailed assessments available if hearing loss is identified. It also provides personalised hearing-aid fitting and adjustments, and its hearing aids come with lifetime aftercare, meaning customers can receive ongoing support and appointments after their purchase. Other distinctive features include a 90-day money-back guarantee, same-day fitting in some circumstances, and access to modern options such as rechargeable, Bluetooth and discreet hearing aids.

Specsavers Audiology

With branches in many locations, Specsavers Audiology is unique as it can make hearing tests, hearing aids and follow-up care relatively easy to access. It also offers its own Specsavers Advance range alongside hearing technology from major manufacturers, giving customers different options depending on their hearing needs and budget.

Another feature that can make Specsavers distinctive is that some locations provide NHS-funded hearing services for eligible patients, alongside private hearing care. It also offers ongoing support such as hearing-aid fitting, adjustments, repairs and aftercare.

Viney Hearing Care Ltd

Viney Hearing Care Ltd is unique because it is an independent, family-run hearing-care provider that focuses on personalised and long-term support. As an independent service, it can offer hearing solutions from a range of major manufacturers rather than being limited to one particular brand. This allows the audiologist to recommend technology based on the individual’s hearing needs, lifestyle and preferences.

The service typically provides hearing assessments, hearing-aid consultations and fittings, adjustments, repairs and ongoing aftercare. Its smaller, independent approach may also provide a more personal experience and continuity of care.

BestHear

BestHear is unique because it offers a flexible, independent approach to hearing care, with both clinic appointments and home visits across parts of South Wales.

The service provides support throughout the hearing-care journey, including hearing assessments, hearing-aid consultations and fittings, adjustments, earwax removal, and ongoing aftercare. Its ability to provide home visits can also make the service more accessible for people who may have difficulty travelling to a clinic.

C J Audiology Limited

C J Audiology Limited is unique because it is an independent hearing-care provider that focuses on personalised and individualised support. Its smaller-scale approach can provide flexible care, tailored hearing solutions and ongoing aftercare based on each person’s individual needs.

The service may provide hearing assessments, hearing-aid consultations and fittings, adjustments, earwax management, and ongoing aftercare and support. Its independent approach can also offer greater flexibility and continuity of care, meaning patients may receive support from the same hearing-care professional throughout their hearing journey.

Audiology Associates Ltd

Audiology Associates Ltd is unique because it is an independent audiology provider with clinics in several South Wales locations, allowing it to offer hearing care outside the large national chains. The service provides hearing assessments and can support patients with hearing-aid selection, fitting, adjustments and ongoing aftercare.

Amplify Hearing at Monnow Eye Care

Amplify Hearing at Monnow Eye Care is unique because it combines hearing care with an established local eye-care practice, allowing patients to access hearing services in a familiar community setting. The service offers personalised hearing assessments and advice, with access to hearing aids from a range of major manufacturers.

It also provides hearing-aid fitting, adjustments and ongoing aftercare, helping to support patients after they receive their hearing aids. Its location in Monmouth may make it a convenient local option for people in Monmouthshire and the surrounding areas.

Aderyn Hearing

Aderyn Hearing is unique because it is an independent, local hearing-care provider that offers personalised hearing assessments, access to a range of hearing-aid technology and ongoing aftercare. Its focus is on providing tailored support based on each individual’s hearing needs and lifestyle.